Refund instructions

  · Due to cloud service belongs to virtual merchandise, service refund should meet the following requirements

    1) Apply within 3 days from the purchase date of cloud service plan

    2) The cloud service plan has not been bound by the device

    Note: The plan has been bound and unbound after using. It does not meet the refund rules and does not support refunds

Refund process

  1) Select [Cloud] in the function bar at the bottom of the APP, and click the icon in the upper right corner to enter the [Order] interface

  2) Click the [Refund] button for the plan that needs to be refunded, fill in the refund application as required, and click [SUBMIT]

  3) If the submitted application meets the rules, the system will prompt "refund successful" and the funds will be returned to the account according to the original payment channel

  4) If you cannot solve it, please contact the technician (Email: v380technical@gmail.com)