What to do if the image always keeps loading?

2026.05.16

1) Please try to close the APP and open it again

2) Please try to power off and restart the camera once

3) Please do not exceed the router connection range, try to connect the device close to the router

4) Please log in to the router background to check if there is a restricted device connection

5) Please try to update the device's firmware version to the latest version

Previous APP prompts "Device offline" when it connects to the device Next How to connect the same camera using multiple mobile phones?